Is your phone’s touch screen not responding? Whether it’s completely frozen or only partially working, a non-responsive touch screen can be incredibly frustrating — especially when you rely on your phone for everything from texting to banking.
At Phone Chek Brampton, we help customers every day who think their phone is beyond repair. The good news? In many cases, it’s fixable — and sometimes the solution is easier than you think.
Why Is Your Touch Screen Not Working?
Before jumping to conclusions, it helps to understand what might be causing the issue. Here are some of the most common reasons:
1. Software Glitches
Sometimes, the phone’s operating system or a buggy app can cause the screen to freeze or stop responding.
2. Physical Damage
A drop, impact, or pressure can crack internal layers of the screen even if there’s no visible damage on the surface.
3. Water or Moisture Exposure
Even a little water can affect screen sensitivity — especially if it seeps into the display or motherboard.
4. Dirty or Greasy Screen
A build-up of dirt, oil, or even screen protectors can interfere with touch responsiveness.
5. Hardware Failure
If internal components like the digitizer or connectors are damaged, the screen won’t respond correctly.
How to Fix a Non-Responsive Touch Screen
Try these steps before assuming you need a screen replacement:
1. Restart Your Phone
- For iPhones and most Android devices, hold down the power button and restart.
- A reboot clears minor glitches that can affect the screen.
2. Clean the Screen
- Use a soft microfiber cloth with a bit of screen-safe cleaner.
- Avoid harsh chemicals or too much pressure.
3. Remove Your Case or Screen Protector
- Some bulky cases or poor-quality screen protectors can interfere with sensitivity.
- Try removing both and test the screen again.
4. Charge and Let It Cool
- Overheating can cause touch issues.
- Let the phone rest while charging and check for improvement.
5. Try Safe Mode (for Android)
- Safe Mode disables third-party apps. If the screen works in Safe Mode, a specific app is likely causing the problem.
6. Update Software
- Install any pending software updates — outdated OS versions can lead to touch problems.
Still Not Working? Time for Professional Help
If none of the above steps work, the issue is likely hardware-related. Common hardware fixes include:
- Touch Screen Replacement (Digitizer)
- LCD/Display Module Replacement
- Motherboard Connector Repair
- Water Damage Cleaning & Board Repair
At Phone Chek Brampton, we offer free diagnostics and fast repairs for most models including:
- iPhone (iPhone 11–15, SE, XR, etc.)
- Samsung Galaxy (S Series, A Series, Note)
- Google Pixel, Motorola, Huawei, and more
All repairs come with a warranty and same-day service on most screen issues.
Visit Phone Chek Brampton Today
Don’t live with a frozen or unresponsive screen. Bring your phone in and let our expert technicians diagnose and fix the problem — quickly and affordably.
Call us: 905-226-1789
Visit us: 143 Clarence Street, Unit #12.
Book online: https://phonechek.ca/book-appointment